ICM supports companies of all sizes from SME’s, to much larger blue-chip organisations. ICM provides a professional and fair service. We apply discretion and a common-sense approach to all our undertakings. We always aim to retain goodwill wherever possible and will ultimately look to ensure that our clients’ best interests are at the centre of everything we do

We operate a fair pricing policy and ‘no collection, no fee’ model with a transparent pricing structure. To avoid any wasted time, we seek to identify very early on in the process if the company ‘can’t’ or ‘won’t’ pay and will notify our client of this fact as soon as it has been recognised. Most cases handled end in a settlement and we will only look to sue as a last resort.

Our Services

We are committed to providing all of our clients with a seamless service in invoice collection, credit control and associated services.

Our individual attention to each instruction allows us to provide innovative and flexible packages to suit the individual needs of our clients at highly competitive rates.

The Service

Our aim is to provide all of our clients with an effective money recovery service which is considered by many as an invaluable extension to their existing Credit Control Department.

Together, we seek to provide a speedy and cost effective resolution to all manner of instructions from high volume, low value debt to complex matters that may require mediation, conciliation or litigation in order to obtain a successful result.

Pricing Structure

Our standard commission rate is 10% on a no collection, no fee basis.

For large or regular batches of instructions or high value debts, please contact our office on 0113 457 5199 to discuss a customised solution at competitive rates or alternatively contact us here.

Court Process

During every step of issuing a claim our experienced Account Managers will guide you through the process and discuss suitable options including the potential costs of any action.

Solicitor Facility

Our exclusive arrangement with a regularly reviewed panel of solicitors provides all our clients with a quality and efficient service specialising in recovery of their monies.

All Businesses need to cut administrative costs and expenditure!

Our highly developed credit control services deliver significant results. We provide a range of services from comprehensive credit control to temporary staff cover, leaving you free to concentrate on the work that makes the money.

Cut Costs

We offer a bespoke credit control service, which is both cost effective and professional. This will result in savings in general staff costs, e.g. PAYE, holiday absence, agency staff and sickness cover, thereby increasing your net profit.

Maintain Goodwill

When acting on your behalf, we are aware of, and wholly respect, the public relations issues that surround continuous trading and goodwill.

Insolvency Proceedings

As a complementary service, ICM Debt Recovery and its authorised agents will undertake to complete your proxy claim forms on your behalf, file the same and attend meetings of creditors where we consider it necessary.


“After undertaking a project on a domestic property, our client decided to withhold payment on the basis that we did not carry out all the work as per his estimate. We tried on many occasions to obtain payment from him but without success.

We decided to ask Andrew to get involved on our behalf. He is extremely knowledgeable and provided us with some sound advice.

The situation was resolved quickly after Andrew’s intervention. We would absolutely recommend him for anyone struggling to get a payment out of (awkward) customers!”

Simon Thomis, RSJ Building Services