Privacy Policy

Privacy Policy and GDPR

We respect our clients’ right to privacy, hence we do not have a “non client” marketing mailing list, and we will not give out any information which you have submitted to us to any other company or entity. The information we keep is purely for our own internal purposes. We will keep your details securely and will not send you any unsolicited mail in any format.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We collect information about you for 2 reasons: firstly, to process your requests and secondly, to provide you with the best possible service.

The type of information we will collect about you includes: your name, address, contact details including telephone, mobile and email along with details of debts you asked us to collect.

We will never collect sensitive information e.g. your racial origin or sexual preferences or voting preferences. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will correct it promptly.

We will only transfer information outside the EEA (European Economic Area) if you ask us to collect a debt or debts outside the EEA or if you are based outside the EEA.

Privacy Policy and Cookies

This privacy policy sets out what information our website collects and how we will treat your personal information.

It also explains how we handle any personal data shared with us through this site, with respect to the data protection laws of England and Wales and the EU’s GDPR and any personal information you choose to share with us on this website will be used in accordance with this Privacy Policy.

If you do not agree with this policy, please leave this website and clear your browser of any cookies which may have been placed in your browser by our site in the interim. Should you require extra help with clearing your cookies you may contact us and request that our technical support team send you information dependant on your browser.

We never sell your personal data to any third party. We only share your data with third parties where it is required to do so by law and or to deliver the information and or services you have requested from us. This would also only be done with respect to the laws of England and Wales and the EU’s General Data Protection Regulation.

The Types of Data We Process

We may process the following kinds of data:

  • Technical / Statistical information about the type of computer you are using and about your visits to, and use of, this website and other sites you may have visited before landing on our site e.g. the Google search engine. We may also process other technical or statistical data about the computer being used to visit our website including things like IP addresses (dynamic or static), geographical location, browser type, length of visit and the number and type of pages viewed.
  • Personal data you provide to us – we may collect and process personal data submitted through our website, for example, when you ask us to contact you about our services. This data may include things like your name, email address, telephone number, postal address;
  • data relating to any discussions or business transactions carried out between you and us. submitted through the website or submitted over the phone or through subsequent email exchanges etc.
  • Any other data you may send to us for the purpose of

Sometimes we may need to ask for your explicit consent to process personal data, and when this is required we will make that request clear.


We use cookies on the ICM Group website to help us understand how our website is being used and to develop it with a view to providing our website visitors with a better experience. A cookie is a computer file that is sent by a web server to a web browser when someone logs onto a website. Cookies are stored by the website visitor’s browser e.g. Chrome, Internet Explorer, Safari until they automatically expire or until they are deleted by the website visitor.

The information collected by the cookies is sent back to the web server each time the browser requests a page from the server. This enables the web server to identify and track how the web browser is using our website.

The cookies we use allow us to understand things such as which pages a visitor views, for how long and how a visitor came to the website (from which source e.g. Google, Twitter, Facebook or from a review website). They cannot identify a specific person’s identity. They only collect anonymous data about how a person is using our website.

If you are concerned about allowing cookies to be stored on your browser, even temporarily, most browsers now recognise when a cookie is offered and will permit you to refuse or accept them.

You can, by default, set your browser to permanently block cookies from any website from being placed on your browser, but doing this may cause some functionality to be lost and the website may not look as intended in your browser.

You might also wish to visit the Information Commissioner’s website to find out more about cookies.

Google Analytics

We use Google Analytics to help us understand how our website is being used so that we can improve how it functions and our services. Google Analytics generates statistical and other information about how websites are used by using cookies.

Google may store this anonymous data in its servers in multiple locations across the world. You can find their privacy policy and more detail about the information they collect on their website here


We use matomo to help us understand how our website is being used so that we can improve how it functions and our services. Matomo generates statistical and other information about how websites are used by using cookies.

Matomo may store this anonymous data in its servers in multiple locations across the world. You can find their privacy policy and more detail about the information they collect on their website here

Linking to Third-Party Websites

From time to time, we may publish links on our website to third-party websites, perhaps to provide you with access to additional information or some other resource. We are not responsible, or liable, for the management, content or security of those third-party sites. As such, we would actively

encourage visitors to review any such site’s privacy policy before disclosing any personal information.

Using Personal Data

Any personal data you provide to us may be used for the purposes specified in this privacy policy or in relevant parts of the website.

With respect to Article 13 of the EU’s GDPR, this website processes personal data on the basis of:

  • Consent: the individual has given clear consent for you to process their personal data for a specific purpose.
  • Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.
  • Legitimate interests: the processing is necessary for your legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests.

We may also use anonymous or personal data to:

  • administer the website;
  • improve your browsing experience by personalising the website;
  • enable your use of the services available on the website;
  • send information to you about our services, statements and or invoices, and collect payments from you;
  • send you non-marketing communications e.g. updates relating to your enquiry;
  • contact you via email, phone and or post with information you have knowingly requested or that we think you may want to know or need to know e.g. for business or legal reasons;
  • send to you our newsletter and other relevant marketing communications which we think may be of importance or interest to you by phone, post, email or similar technologies;
  • provide third parties e.g. Google with statistical information about our website visitors. This information will not identify any specific individual; and
  • deal with enquiries and complaints made by or about you relating to the website.

Other Disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

  • to the extent that we are required to do so by the laws of England and Wales and the EU’s GDPR;
  • in connection with any legal proceedings or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

International Data Transfers

Depending on the nature of your enquiry and relationship with us, personal information that you consent to provide to us may be processed in the UK and or in locations outside the UK in order to deliver our service to you.

For instance, if you are based in the United States and submit information to us via email, from an email account hosted in the US, your email hosting provider will have processed the data you sent. If we reply to that email address, even though we are in the UK, we may be transmitting your data across international boundaries.

Anonymous website analytic data that is collected from your use of our website may also be transferred, processed and stored, for example, on Google’s servers outside the UK and EU.

Data Security

We have taken reasonable technical and procedural precautions to prevent the loss, misuse or inadvertent alteration of your personal data. We will store all the personal data you provide in secure servers or systems.

However, we cannot guarantee the security of any data you choose to send to us over the internet. Our website does however use an SSL certificate to help ensure that any information sent to us through it, is more secure than it otherwise would be.

If you look in the address bar of your browser, when visiting our site, you will see the letters https. The S stands for secure and means that information sent to us through our site is sent to us through an encrypted channel.

Also you may see it is green., or has a padlock icon proving the website(s) use a valid certificate.

Key Rights according to General Data Protection Regulation

The GDPR gives you important rights over your data. This means you can:

  • Object to your data being processed
  • Ask us to delete it
  • Ask us to rectify it
  • Ask us to restrict the use of it
  • Ask for access to it
  • Ask for it to be ported (transferred)
  • Confirm what data we process and why

You can submit what’s called a Subject Access Request to us at any time, in relation to your rights above by contacting us by email. We will comply with these requests within one month (unless there are mitigating circumstances e.g. legal reasons not to.)

Giving and Withdrawing your Consent to be Contacted

In certain circumstances, we may need to have your consent to process your data.

We may ask for your consent, for example, when you fill in our “instruct us” web form and you provide your consent by drawing your signature on the form.

We also keep a record of your consent until we no longer need to.

We can also remove or minimise your personal data on your request should it no longer be needed for any legitimate business purpose or for any legal, accounting or compliance reasons.

Porting and providing you with Confirmation of what Personal Data we Process

You may instruct us at any time to confirm or port (transfer) any of the personal data we process about you. Please tell us the following:

Whether you want to port your personal data or confirm what personal data we process, or both.

What information you require to be ported or confirmed e.g. all your personal data or a specific detail.

What format you would like your personal data to be confirmed in e.g. spreadsheet, PDF etc.

Which email address you would like us to send it to, or if not email, an alternate electronic medium or system.

When you would like to receive it i.e. a date and time.

Any urgency associated with the request.

We will endeavour to carry out your instructions within 30 days of receiving your request, but this is subject to your having provided us with all the detail above along with any other relevant information that is necessary to be able to carry out the work.

Also, if you would like us to port (transfer) your personal data, please be aware that if we don’t think your chosen medium and format will be secure, or put your personal data at risk, we will tell you and discuss alternatives with you.

We may request a small reasonable administration fee to cover our reasonable expenses for non-standard requests or requests that require a specific format.

Purging (deleting) Your Personal Data

You may also instruct us to purge (delete) any and all information we hold about you at any time.

We will endeavour to do this with respect to your wishes and compliance with the applicable laws of England and Wales and or EU laws and regulations i.e. GDPR.

We will endeavour to delete all the information we hold about you in the time frame you request, but depending on the nature of your request, and any third parties involved, this may not be possible.

This is because of our legal obligation to retain certain types of customer information for certain time periods e.g. for tax and accounting purposes, and or possible legal purpersoes due to legitimate business interests we may need to keep your contact details on file for longer periods if they appear on an invoice or receipt for example.

In any and all cases, we only ever keep information on file for as long as it is needed with respect to the services you have enquired about and or that we have agreed to provide you, or to meet a legal requirement.

Updating Your Personal Data

You can and should instruct us to correct or update any personal information we hold about you e.g. if you change your name or address for instance.

Finding out More About Your Rights under GDPR and About Data Protection

You can find out more about your rights according to GDPR by visiting the Information Commissioners website in the UK.

Changes to this Policy

We may update this privacy policy from time-to-time by posting a new version on our website.

You should check this page occasionally to ensure you are happy with any changes. If you have any questions about this policy, please contact us and we will attempt to answer your question as quickly and clearly as we can and certainly within 30 days.